Frequently Asked Questions
How does this work?
Simply upload your favorite photo, place your order, and we’ll create your personalized keepsake.
Artwork proofs are provided before printing for approval.
How long do physical orders take?
Most physical orders arrive within 1-2 weeks to a US address. Selecting "Express Shipping" at checkout will get your order to you within about 5-8 business days.
Do I receive a proof before printing?
Yes, always.
Your proof arrives by email within 1–3 business days and nothing prints until you approve it.
Can I request revisions?
Absolutely. Revisions are welcomed to help ensure you love your keepsake.
What photo works best?
Clear, high-quality photos with good lighting generally produce the best results. Visit our photo guide page here.
Do you ship internationally?
At this time, we primarily ship within the United States.
Select products may also be available for Canada.
What if I’m unhappy with my order?
We stand behind our work with a Happiness Guarantee. If something doesn’t feel right, please contact us and we’ll be sure to make it right.
How are your portraits made?
Our portraits are digitally created using a combination of artistic editing tools and creative enhancement techniques to achieve our signature watercolor-style look that we've worked to refine over some time.
Artificial Intelligence may be used to assist in the creation and enhancement of artwork, which helps us capture beautiful detail even when photos are less than perfect.
Every portrait is individually reviewed and refined before delivery.
How can I contact you?
You can reach us by email anytime at:
hello@keepsakekrate.com